DesignGen Privacy Policy

1. Who We Are

AMS Manufacturing & Printing LLC (“DesignGen,” “Company,” “we,” “our,” or “us”) operates the DesignGen websites, applications, APIs, and related services (the “Service”). This Privacy Policy explains how we collect, use, share, store, and protect information when you use the Service.

2. Scope

This Policy applies to users located in the United States. The Service is offered only to U.S. residents. We use IP-based geolocation and network rules to restrict access from outside the United States. If you attempt to access the Service from outside the United States, your request may be blocked or redirected to an informational page hosted on the same domain, for example https://beta.trydesigngen.com/not-allowed.

3. Information We Collect

3.1 Information You Provide Directly

• Account details: name, email address, postal address, telephone number, password, and any profile information you add.
• Payment information: card or other payment details processed by our payment processor. We do not store full card numbers.
• User Content: prompts, reference images, uploads, generated outputs, comments, feedback, chat messages, briefs, brand profiles, brand assets, style guides, notebooks, knowledge-base entries, connected URLs, scraped pages, documents, and other materials you submit, ingest, or generate through Operator, Creative Studio, Brand Studio, the Brand Knowledge Base, APIs, or related workflows.

3.2 Information We Collect Automatically

• Usage data: actions you take on the Service, including prompts typed, settings selected, designs generated, brands created, knowledge sources added, documentation or API activity, clicks, approvals, interaction logs, and workflow state.
• Device information: IP address, browser type, device identifiers, operating system, referral URLs, crash data, performance telemetry, job metadata, and error logs.
• Cookies and similar technologies: cookies, pixels, local storage, and device or browser fingerprints. See Section 10.

3.3 Information From Third Parties

• Printing and fulfillment partners: order status and shipping tracking numbers.
• Analytics and advertising partners: aggregated insights about user demographics and interests.

4. How We Use Information

We use information to:

• Provide, operate, and maintain the Service.
• Authenticate users, process payments, and fulfill orders.
• Ingest, scrape, parse, extract, summarize, index, and analyze files, URLs, and other source materials you ask us to process.
• Train, fine-tune, and evaluate our machine-learning models.
• Develop new features, conduct research, understand user behavior, and improve the Service.
• Personalize outputs, recommendations, prompts, rankings, search results, and automation behavior across the Service.
• Create aggregated or de-identified datasets, reports, or benchmarks that we may use, share, license, or sell.
• Monitor performance, investigate errors, debug failures, enforce our policies, and protect the security and integrity of the Service.
• Measure product adoption, marketing effectiveness, conversion, and advertising performance.
• Send administrative messages, support responses, marketing communications, and promotional offers.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms of Service.

Where required, we rely on the following legal bases: performance of our contract with you, our legitimate interests in providing and improving the Service and protecting users, and your consent for specific activities such as certain cookies or marketing emails.

5. How We Share Information

We disclose information in the following circumstances:

• Affiliates: to entities that control, are controlled by, or are under common control with AMS Manufacturing & Printing LLC.
• Service providers: payment processors, cloud hosting, AI and model providers, vector or search providers, analytics providers, error-monitoring and observability vendors, advertising or attribution vendors, customer support tools, and shipping carriers that need access to perform work for us and are bound to protect it.
• Printing partner: AMS Manufacturing & Printing LLC fulfills physical products and receives design files, order details, and shipping information.
• Business transfers: as part of any merger, acquisition, financing, bankruptcy, or sale of company assets.
• Legal and safety: to comply with law, respond to lawful requests, enforce our agreements, or protect the rights, property, or safety of DesignGen, our users, or others.
• Aggregated or de-identified data: we may share reports or datasets that no longer identify individuals.
• With consent: we may share information for any other purpose disclosed to you and to which you consent.

6. Sale of Personal Information

We may disclose identifiers, internet or network activity information, commercial information, inferences, content metadata, and certain other information to analytics partners, advertising networks, and other recipients in ways that may constitute a “sale” or “sharing” under the California Consumer Privacy Act or similar U.S. state privacy laws. California residents can opt out at our Do Not Sell My Personal Information link in the footer or by emailing Alex@amsmanufacturing.com.

7. Your Choices and Rights

7.1 Account Information

You may review, update, or delete certain account information by logging in and editing your profile or by contacting us.

7.2 Marketing Communications

You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us. We may still send non-promotional messages about your account or transactions.

7.3 Cookies

Most browsers accept cookies by default. You can change settings to remove or reject cookies, although some features may not function properly.

7.4 California Privacy Rights

California residents can request to know the categories and specific pieces of personal information we have collected, delete personal information, opt out of sales of personal information, correct inaccurate personal information, and limit the use of sensitive personal information. We will not discriminate against you for exercising these rights. To submit a request, email Alex@amsmanufacturing.com or call 346 204 4146.

7.5 Other State Rights

Residents of certain states such as Colorado, Connecticut, Virginia, and Utah may have similar rights. We will honor valid requests as required by applicable law.

7.6 Limitations

We may deny or limit a request if we are unable to verify your identity or if an exemption applies. We may retain information as permitted by law.

7.7 Geo-blocking Questions

If you believe you were incorrectly blocked by our U.S. only access controls, contact Alex@amsmanufacturing.com with your IP address, the date and time of the block, and a short description. We will review and respond.

8. Children’s Privacy

The Service is not directed to children under 13 and we do not knowingly collect personal information from children. If we learn that we have collected such information we will delete it.

9. Data Retention

We keep information as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Cached or archived copies maintained by us or our service providers may persist for a limited period. Derived artifacts such as logs, traces, extracted text, embeddings, indexes, evaluation datasets, model-improvement artifacts, and de-identified analytics may persist longer to the extent permitted by law and not reasonably linked back to you.

10. Cookies and Tracking Technologies

We use:

• Essential cookies: required for the Service to function.
• Performance cookies: help us understand how users interact so we can improve.
• Functional cookies: remember your preferences.
• Advertising cookies: deliver relevant ads and measure campaign performance.

We also use device or browser fingerprints, pixels, and local storage for similar purposes. You can opt out of interest-based advertising through industry opt-out pages like the DAA https://optout.aboutads.info/ and the NAI https://optout.networkadvertising.org/.

We and our vendors may use event analytics, crash and error monitoring, conversion measurement, attribution tooling, and advertising pixels to understand activity across the Service, including Operator, Creative Studio, Brand Studio, the Brand Knowledge Base, marketplace, checkout, APIs, documentation, and marketing pages.

We use IP-based geolocation and access controls to help enforce our U.S. only availability. This includes reading your IP address at the network edge to determine your approximate location and applying firewall rules. This processing is used only to decide whether to allow or block access, to prevent abuse, and to comply with our availability policy.

11. Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We operate a geofencing firewall at our hosting provider to block non-U.S. traffic. Requests may be evaluated at the edge using IP reputation and country signals. Edge logs may record metadata needed to operate this control, such as timestamp, IP address, country code, user agent, and the outcome of the rule. We retain these logs for a limited period consistent with our security and fraud prevention needs.

12. International Transfers

Our servers are located in the United States. If you access the Service from outside the United States, your request may be blocked or redirected per our U.S. only availability. If we incidentally receive personal information from outside the United States through support channels or partner integrations, it will be processed in the United States and handled under this Policy.

13. Changes to This Privacy Policy

We may update this Policy from time to time. If we make material changes we will provide notice through the Service or by email. The “Last updated” date at the top indicates when the Policy was last revised. Material changes include changes to how we collect, use, share, sell, retain, or use information for AI training, analytics, or advertising. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

14. Contact Us

15. Google API Services: User Data Disclosure

This section explains how DesignGen accesses, uses, stores, shares, and deletes Google user data obtained via Google APIs and OAuth, in line with the Google API Services User Data Policy and Google APIs Terms of Service.

15.1 Data We Access

Depending on what you choose during Google sign-in or connection flows, DesignGen may access:

• Basic profile: Google Account ID, name, email address, and profile image (scopes: openid, email, profile).
• Google Drive files (optional, only if you connect Drive to import or export designs):typical scopes include https://www.googleapis.com/auth/drive.file to create and open files you use with DesignGen, or https://www.googleapis.com/auth/drive.readonlyfor read only access, limited to files you select or create in DesignGen.
• YouTube uploads (optional, only if you connect YouTube to publish content):scope: https://www.googleapis.com/auth/youtube.upload.

We do not request restricted or sensitive scopes beyond what is necessary to provide the features you choose. If a feature requires a sensitive scope, we will show you the exact scope and purpose during the consent screen before access. If you only use Google Sign-In, keep the scopes to openid, email, and profile.

15.2 How We Use Google User Data

• Sign-in and account linking: to authenticate you and associate your Google Account with your DesignGen account.
• Drive import and export: to open files you select, create new files you request, and save outputs you generate.
• YouTube publishing: to upload videos or assets you explicitly ask us to publish.
• Support and safety: to troubleshoot issues and protect against fraud, abuse, and security incidents.

We do not use Google user data for advertising, profiling, or building unrelated audience segments.

15.3 Sharing of Google User Data

We do not sell Google user data. We do not share Google user data with third parties except to service providers acting on our behalf under confidentiality and security obligations, when you ask us to share, or when required by law or to protect rights, safety, and security.

15.4 Storage and Protection of Google User Data

• Storage location: United States.
• Access controls: role-based access, least privilege, encrypted transport in transit, and encrypted storage at rest for applicable data.
• Separation: OAuth tokens and related metadata are stored separately from general application content where practical.

15.5 Retention and Deletion of Google User Data

We retain Google user data only as long as needed to provide the features you requested or as required by law. You can disconnect DesignGen’s access to your Google Account at any time in your Google Account settings at myaccount.google.com/permissions. You can request deletion of your DesignGen account and associated Google user data by emailing Alex@amsmanufacturing.com. We will delete or de-identify your Google user data within a reasonable period, usually within 30 days, unless retention is required by law.

15.6 Limited Use Commitment

DesignGen’s use of information received from Google APIs adheres to Google’s Limited Use requirements. We use Google user data only to provide or improve user-facing features. We do not transfer Google user data to third parties except as described here to provide the Service, comply with law, or with your consent.

16. Your Controls for Google Data

• Revoke access: visit myaccount.google.com/permissions to remove DesignGen’s access.
• In-app controls: in DesignGen account settings, you can disconnect integrations and manage import or export preferences.
• Deletion: request deletion at Alex@amsmanufacturing.com. We will confirm when deletion is complete or explain any legal retention requirements.

17. Subprocessors and Third Parties

We use third-party providers for hosting, AI and model services, vector or retrieval services, analytics, error monitoring, payment processing, customer support, advertising measurement, and shipping. A current list is available upon request. Each provider is required to protect personal information consistent with this Policy.

18. Do Not Track

Some browsers send a Do Not Track signal. There is no industry consensus on how to respond, so we do not act on it. We honor applicable legal opt-out mechanisms described in this Policy.