FAQ
Account & Setup
Q: Do I need a credit card to sign up? A: No, you can create a free account and receive 5 credits plus 100 draft credits to start.
Q: Can I use DesignGen on my phone? A: Yes, but we recommend desktop for the best experience. Mobile works but has limited functionality.
Q: I didn't receive my verification email. What should I do? A: Check your spam folder first. If not there, use the "Resend Verification Email" button or contact support.
Design Creation
Q: How many messages should I send to the AI before generating? A: You can generate after just one message, but 2-3 exchanges typically produce better results.
Q: What's the difference between draft and standard models? A: Draft models are free (using draft credits) and fast, perfect for testing. Standard models use regular credits and produce final-quality designs.
Q: Can I use my own images? A: Yes! Use the "Upload Your Image" option to access image tools for background removal, vectorization, and using images as references.
Credits & Billing
Q: What happens when I run out of credits? A: You can purchase more credits individually or upgrade to a monthly plan for automatic credit allocation.
Q: Do unused credits roll over? A: This depends on your plan type. Check your plan details for specific information.
Q: Can I use draft credits for final designs? A: Draft credits only work with the draft model. For final designs, you'll need regular credits.
Technical Issues
Q: My design has a background I don't want. How do I remove it? A: Use the free background removal tool. If the standard tool doesn't work well, try the premium background removal option.
Q: Why is my design taking so long to generate? A: Higher quality models (Ultra, Ultra Max) take 3-5 minutes. The wait ensures premium quality results.
Q: Can I edit my design after generation? A: Currently, you can remove backgrounds and apply to different mockups. For major edits, generate a new version with updated instructions.
Downloads & Usage
Q: What format are the downloads? A: Downloads are high-resolution PNG files with transparent backgrounds (for design-only downloads). Vectorized designs download as SVG files.
Q: Can I use these designs commercially? A: Yes! All designs generated through DesignGen include full commercial usage rights.
Q: How do I get my design printed? A: Download your design and work with any printer, or use our integrated DTF transfer services (coming soon).
Image Modification
Q: What's the difference between vectorization and upscaling? A: Vectorization converts your design to infinitely scalable SVG format (best for logos/simple designs). Upscaling doubles the resolution while keeping it as a PNG (best for complex/photorealistic designs).
Q: Why does vectorization add a background? A: Vector conversion requires working with the original image. The background can be removed later in vector editing software like Adobe Illustrator.
Q: How much can I upscale an image? A: The upscale tool doubles your image size (2x). For example, a 25-megapixel image becomes 50 megapixels. This is perfect for going from monitor to TV size.
Q: Should I remove the background before vectorizing? A: No, vectorization works best with the original image. Remove backgrounds in your vector software after downloading if needed.
Ordering & Products
Q: What's the difference between DTF and UV DTF transfers? A: DTF transfers are for fabric (heat press required). UV DTF transfers are peel-and-stick for hard surfaces like water bottles (no heat needed).
Q: How fast can I get my order? A: DTF transfers ship same day if ordered before 3pm CST. Apparel is 24 hours for paid plans, up to 72 hours for free plans.
Q: Do I need to prepare my design for printing? A: No! We handle all preparation including sizing, background removal, and formatting. Just order and we take care of the rest.
Q: Can I order multiple colors and sizes at once? A: Yes! Select all colors needed, then choose sizes and quantities for each color combination in one order.
Q: What's included in the product price? A: Prices shown include both the base product cost and decoration (printing) fee. No hidden charges.
Shipping & Delivery
Q: If I choose overnight shipping, will I get my order tomorrow? A: No, shipping time is calculated AFTER production. Overnight shipping means one day in transit after your item is produced.
Q: How do I track my order? A: Go to My Orders in your profile dropdown. You'll see real-time status updates and tracking numbers once shipped.
Q: Can I change my order after placing it? A: Contact support immediately. Changes may be possible if production hasn't started yet.
Q: Do you ship internationally? A: Check our shipping options at checkout for available destinations and rates.